Returns & Refunds

The short version

• Custom-printed items are final sale.Once a job goes to press we can't take it back, because it isn't something anyone else can buy.
• If we got it wrong, we fix it. Misprints, defects, the wrong size, the wrong material, or damage in transit are reprinted or refunded in full — our cost, not yours.
• Tell us within 7 days of deliveryand send a photo. That's all we need to get started.

Before your order is printed

You can cancel for a full refund any time before your job enters production. Orders normally move to prepress within one business day, so if you need to cancel, contact us as soon as you can and we'll stop it if it hasn't started.

If production has already begun, we may be able to refund part of the order depending on how far along it is and what materials have been consumed. We'll tell you honestly where it stands.

After your order is printed

Custom-printed work is final sale. We can't accept a return simply because the finished banner isn't wanted any more, the event was cancelled, or the design turned out differently than imagined — the file you approved is the file we print, and you see it at full size in the editor before you order.

That does not apply when the fault is ours. We will reprint or refund in full if:

• the print doesn't match the file you approved;
• the size, material, or finishing differs from what you ordered;
• there is a defect in the print or the hardware — banding, cracking, bad seams, failed hems or grommets;
• the order arrives damaged, or doesn't arrive at all.

You don't need to ship the item back to us unless we ask. In most cases a photo is enough, and we'd rather put a corrected banner in the post than spend a week moving the faulty one around.

What isn't covered

A few things are outside what we can be responsible for, because they're decided before the file reaches us:

• Low-resolution artwork. The editor warns you when an image is too small to hold up at print size, and shows you the proof. If you approve it anyway, the printed result will match that proof.
• Spelling, wording, and layout in your own design.We print what you approved; we don't proofread copy.
• Colour shifts within normal tolerance.Screens are backlit and printers are not. We match as closely as large-format printing allows, but an exact on-screen match isn't something any printer can promise. If colour is critical, tell us before you order.
• Damage from installation, weather, or wear after the banner is in use.

How to make a claim

Email info@mavarostudios.com or call (431) 887-7481 within 7days of delivery. Include your order number and a photo of the problem. We'll come back to you within one business day with a reprint or a refund.

How refunds are paid

Refunds go back to the original payment method — we can't send them anywhere else. We issue the refund the same day it's agreed. How long it takes to appear is up to your bank or card issuer, and is typically five to ten business days.

Shipping charges are refunded along with the item when the fault is ours. On a cancelled order that hasn't shipped, there was no shipping charge to refund.

Your legal rights

Nothing on this page limits the rights you have under Canadian consumer-protection law, including the right to goods that match their description and are fit for the purpose they were sold for. Where this policy and that law disagree, the law wins.

Full terms are in our Terms of Service, and delivery timing is covered on the Shipping page. Mavaro is glad to talk any of it through before you order.