Shipping

Production time

Most orders are in the shop for 1–2 weeks, and that clock starts at proof approval — not when you place the order and not when you first open the editor. We email you a proof within 2 business days of your order, and nothing goes to press until you approve it, so the sooner you reply, the sooner it ships.

Large or unusual jobs — very big pieces, or unusual finishing — can take longer. If yours will, we'll tell you rather than let a date slip quietly.

Delivery

We ship by courier anywhere in Canada. Delivery time depends on where you are: a day or two within Manitoba and the prairies, longer to the coasts, and considerably longer to northern and remote addresses. We don't ship outside Canada at the moment.

Those are the carrier's estimates and not something we can guarantee. If you have a hard deadline — an event, a grand opening, a trade show — tell us before you order. We would much rather talk it through than have you find out too late.

Shipping cost

Shipping is a flat $25.00 per order, anywhere in Canada, however many items are in it. It's shown at checkout with the tax for your province before you pay, and nothing is added after you order.

Or pick your order up in Winnipeg for free: choose Pick up in Winnipeg at checkout and we'll email you when it's ready to arrange a time.

How it's packed

Fabric ships folded, in a box — which is one of the nicest things about it. Fold marks hang out within a few hours, faster with a warm dry iron on the back, and a folded parcel is small and cheap to send anywhere in the country.

Very large pieces, and anything whose finishing calls for it, are rolled instead. If you'd rather have yours rolled, ask before you order and we'll quote you the difference.

Tracking

You'll get an email with a tracking number as soon as your order is handed to the carrier, and you can follow the job through every stage — paid, prepress, printing, shipped, delivered — from the order page in your account.

Delivery addresses

Please check your address carefully at checkout. If a parcel is returned to us because the address was wrong or nobody could receive it, we'll happily send it again — but the second shipping charge is yours.

If you catch a mistake right after ordering, contact us immediately. If the parcel hasn't shipped, we can usually fix it.

If it arrives damaged

Orders are packed to survive the trip, but couriers are couriers. If your order arrives damaged, photograph the packaging and the item and email info@mavarostudios.com or call (431) 887-7481 within 7 days.

We'll review the photographs, take it up with the carrier, and sort it out with you — a reprint or a refund, whichever suits the job. The full policy is on the Returns & Refunds page.

If it doesn't arrive

If tracking has stalled or the carrier has marked something delivered that you never received, get in touch and we'll open a trace. It is worth checking with neighbours and the building first, since that is where most of them turn up. Once a parcel is confirmed lost we'll sort out a reprint or a refund with you.