Shipping

Production time

Most orders are in the shop for 2–4 business days before they ship. That clock starts when your order is placed, not when you first open the editor.

Large or unusual jobs — very long seamless runs, or unusual finishing — can take longer. If yours will, we'll tell you rather than let a date slip quietly.

Delivery

We ship across Canada by courier. Delivery time depends on where you are: a day or two within Manitoba and the prairies, longer to the coasts and considerably longer to northern and remote addresses.

Those are the carrier's estimates and not something we can guarantee. If you have a hard deadline — an event, a grand opening, a trade show — tell us before you order. We would much rather talk it through than have you find out too late.

We don't currently ship outside Canada.

Shipping cost

Shipping is calculated at checkout and shown before you pay, along with the applicable taxes for your province. There are no charges added after you order.

Tracking

You'll get an email with a tracking number as soon as your order is handed to the carrier, and you can follow the job through every stage — paid, prepress, printing, shipped, delivered — from the order page in your account.

Delivery addresses

Please check your address carefully at checkout. If a parcel is returned to us because the address was wrong or nobody could receive it, we'll happily send it again — but the second shipping charge is yours.

If you catch a mistake right after ordering, contact us immediately. If the parcel hasn't shipped, we can usually fix it.

If it arrives damaged

Banners are rolled and boxed to survive the trip, but couriers are couriers. If your order arrives damaged, photograph the packaging and the item and email info@mavarostudios.com or call (431) 887-7481 within 7 days.

We'll reprint and reship it at our cost. You don't need to fight the courier — that's our job, not yours. The full policy is on the Returns & Refunds page.

If it doesn't arrive

If tracking has stalled or the carrier has marked something delivered that you never received, get in touch. We'll chase it, and if it can't be found we'll reprint your order.

Local pickup

We print in Winnipegbut don't run a walk-in storefront. If you're local and would rather collect than have it couriered, call us before you order and we'll arrange a time.