Shipping

Production time

Most orders are in the shop for 1–2 weeks, and that clock starts at final proof approval — not when you place the order and not when you first open the editor. Nothing goes to press until you have approved the proof, so the time before that is yours rather than ours.

Large or unusual jobs — very big pieces, or unusual finishing — can take longer. If yours will, we'll tell you rather than let a date slip quietly.

Delivery

We ship by courier, within Canada and internationally. Delivery time depends on where you are: a day or two within Manitoba and the prairies, longer to the coasts, considerably longer to northern and remote addresses, and longer again overseas.

Those are the carrier's estimates and not something we can guarantee. If you have a hard deadline — an event, a grand opening, a trade show — tell us before you order. We would much rather talk it through than have you find out too late.

On an international order, any import duties, taxes, or customs handling charged on arrival are paid by the receiver and are separate from what you pay at checkout. Customs clearance can add time to the carrier's estimate.

Shipping cost

Shipping is calculated at checkout and shown before you pay, along with the applicable taxes for your province. There are no charges added after you order.

Freight is charged at cost for the size and weight of the parcel and the distance it travels, so a small order pays a small amount.

How it's packed

Fabric ships folded, in a box — which is one of the nicest things about it. Fold marks hang out within a few hours, faster with a warm dry iron on the back, and a folded parcel is small and cheap to send anywhere in the world.

Very large pieces, and anything whose finishing calls for it, are rolled instead. If you'd rather have yours rolled, ask before you order and we'll quote you the difference.

Tracking

You'll get an email with a tracking number as soon as your order is handed to the carrier, and you can follow the job through every stage — paid, prepress, printing, shipped, delivered — from the order page in your account.

Delivery addresses

Please check your address carefully at checkout. If a parcel is returned to us because the address was wrong or nobody could receive it, we'll happily send it again — but the second shipping charge is yours.

If you catch a mistake right after ordering, contact us immediately. If the parcel hasn't shipped, we can usually fix it.

If it arrives damaged

Orders are packed to survive the trip, but couriers are couriers. If your order arrives damaged, photograph the packaging and the item and email info@mavarostudios.com or call (431) 887-7481 within 7 days.

We'll review the photographs, take it up with the carrier, and sort it out with you — a reprint or a refund, whichever suits the job. The full policy is on the Returns & Refunds page.

If it doesn't arrive

If tracking has stalled or the carrier has marked something delivered that you never received, get in touch and we'll open a trace. It is worth checking with neighbours and the building first, since that is where most of them turn up. Once a parcel is confirmed lost we'll sort out a reprint or a refund with you.